on 30-11-2022 11:20
I posted this on Twitter and was told to put on this community board where someone would be able to sort this out.
Why am I being repeatedly lied to? 3 times in the past 2 weeks. Latest is I was told a new hub would be sent to me, booked for me to receive on 24th 'but may take until 29th'. Of course, now 30th and NOTHING. AGAIN. Will someone sort out?
Answered! Go to Answer
on 30-11-2022 11:22
This is for a replacement hub as my current one is permanently showing a constant red light and no amount of resets etc. will alter that fact. Everything however all works well on my broadband.
on 30-11-2022 11:22
This is for a replacement hub as my current one is permanently showing a constant red light and no amount of resets etc. will alter that fact. Everything however all works well on my broadband.
on 30-11-2022 15:36
on 30-11-2022 16:08
Thanks for your response. Nothing against you, but it has told me nothing I do not know. It was just to see if Virgin fulfilled one of their latest responses to me. Via yet another phone call to them today I since have been given another date for delivery of a Hub 5 for this Saturday. I wait with bated breath.
I will wait and see if anyone from Virgin actually responds on here.
on 30-11-2022 16:14
on 01-12-2022 11:13
Not good enough. Anyway, eventually got it all resolved on the phone again with a great guy in Virgin Media whose name is Arjum
Not only am I having a new hub 5 delivered TODAY (confirmed by Yodel) He has also managed to sort out my package - the same as I have but £18 cheaper than I am currently paying.
He also emailed me and texted me conformation details of all we dad discussed and agree immediately after our call. A first for Virgin Customer services
This guy deserves praise, a rise and promotion - he should also be training other customer service reps how to do it properly
on 01-12-2022 13:27
on 01-12-2022 13:29
It is not a refurbished hub It is a brand-new Hub 5
01-12-2022 13:35 - edited 01-12-2022 13:36
Excellent - you clearly found the right guy 🙂