I had to go back to the virgin Hub 4 in router mode as I kept getting really bad buffering and slowdowns most days It happens more in the evening but can happen anytime This is some quality test results since for a few days before I switched it back over to router mode on the 26th April It's still slowing down and breaking up in the evenings, even though I cannot do quality monitoring now because the virgin router blocks ICMP and there is no way to enable it.
I have this exact issue, on most days, at the exact same times as this person (approximately 8pm - 10pm the latency is unbearable). This forum is flooded with this identical issue, clearly making this an issue on Virgin Media's end, which I'm sure you are aware of. What has me confused, though, is why you are giving generic responses such as 'please try resetting your modem' when this is an issue that affects so many of your customers and is either broadband throttling, or an over-subscription of customers without the ability to handle peak times.
I'd like a solid solution to this problem please, because this is unacceptable.
As I said, most days. I have almost identical readings from 23rd April to 28th April at the same times, then 21st and 22nd are fine, 20th April we are back to this same garbage you can see. It keeps alternating, it's a never ending cycle.