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Ayisha_B
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Message 11 of 28
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Re: Bad annoying lag and packet loss

That's fine @albielew 🙂

Just do keep us posted either way so we can offer further support if needed. 

Ayisha_B
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albielew
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Message 12 of 28
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Re: Bad annoying lag and packet loss

Thank you so much ❤️

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albielew
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Message 13 of 28
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Re: Bad annoying lag and packet loss

Ayisha_B

I had to go back to the virgin Hub 4 in router mode as I kept getting really bad buffering and slowdowns most days
It happens more in the evening but can happen anytime
This is some quality test results since for a few days before I switched it back over to router mode on the 26th April
It's still slowing down and breaking up in the evenings, even though I cannot do quality monitoring now because the virgin router blocks ICMP and there is no way to enable it.
25.jpg

 

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Nathan_B
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Message 14 of 28
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Re: Bad annoying lag and packet loss

Hi there @albielew, thanks for coming back to let us know how things are going.

Just to confirm now you have this back in router mode are you still seeing the same issues? 

Regards

Nathan

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bambino12345
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Message 15 of 28
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Re: Bad annoying lag and packet loss

I have this exact issue, on most days, at the exact same times as this person (approximately 8pm - 10pm the latency is unbearable). This forum is flooded with this identical issue, clearly making this an issue on Virgin Media's end, which I'm sure you are aware of. What has me confused, though, is why you are giving generic responses such as 'please try resetting your modem' when this is an issue that affects so many of your customers and is either broadband throttling, or an over-subscription of customers without the ability to handle peak times.

I'd like a solid solution to this problem please, because this is unacceptable. 

 

My broadband monitor on the 28th of April: 

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albielew
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Message 16 of 28
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Re: Bad annoying lag and packet loss

Yes it's been in router mode since the 26th and it's still giving the same issues

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legacy1
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Message 17 of 28
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Re: Bad annoying lag and packet loss


@bambino12345 wrote:

 

 

My broadband monitor on the 28th of April: 


Posting the 28th of April BQM when it the 1st of May means nothing if what has been a problem for all is now better

---------------------------------------------------------------
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bambino12345
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Message 18 of 28
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Re: Bad annoying lag and packet loss

As I said, most days. I have almost identical readings from 23rd April to 28th April at the same times, then 21st and 22nd are fine, 20th April we are back to this same garbage you can see. It keeps alternating, it's a never ending cycle.
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bambino12345
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Message 19 of 28
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Re: Bad annoying lag and packet loss

To add to this, nothing on the virgin media website to do with customer support works.

https://www.virginmedia.com/help/complaints

Here, none of the buttons on this website actually work. You cannot complain if your complaint page doesn't actually work, right? Great business practice.

You want to use the live chat? Good luck with that, all you get is the initial message and then no responses after that:
https://puu.sh/IY5Ym/193eb40a49.png

It's a joke.
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Hayley_S
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Message 20 of 28
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Re: Bad annoying lag and packet loss

Hello @albielew,

Welcome back, thanks for posting.

I am sorry for any issues with your broadband.

Can you please tell me how it is for you today? 

Many thanks,

Hayley
Forum Team



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