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SaraIDIC
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App on iOS for WiFi not working

On iOS app not working at all.  I have uninstalled and reinstalled and I need to get it working and the booster as that isn’t connected now for some reason and I need the app to configure it again 

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Gareth_L
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Re: App on iOS for WiFi not working

Hi SaraIDIC

Sorry to hear this is not working 

Can we just ask if its the Connect App and have you tried it on another device since your post 

Gareth_L

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SaraIDIC
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Re: App on iOS for WiFi not working

Hi

I have uninstalled and reinstalled on my phone and iPad and tried on both.

when I click the app the icons on the very top are white but when I click to log in the icons go black and it won’t do anything else

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Ayisha_B
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Re: App on iOS for WiFi not working

Hi @SaraIDIC

 

Thank you for explaining things further. I am sorry to hear you are having these issues with the Connect App.

 

Just to clarify, do you get any specific error or is it a case that it's just not connecting?

Ayisha_B
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SaraIDIC
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Re: App on iOS for WiFi not working

As I get in I click log in and the data at the top goes from white to black and then nothing happens and I have to exit out

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Ayisha_B
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Re: App on iOS for WiFi not working

That's strange. So to avoid ruling it as an issue with a single device, to confirm, you are getting the exact same issue on both the iPhone and Ipad?

 

 

Ayisha_B
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SaraIDIC
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Re: App on iOS for WiFi not working

It doesn’t work on either when clicking the top log on button but it will do something when I click on the sign in with Virgin mobile 

 

top works with neither but the virgin mobile one works with both

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Ayisha_B
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Re: App on iOS for WiFi not working

@SaraIDIC

 

Are you able to try on a non Apple device so we can rule out where the issue is?

 

Thanks

Ayisha_B
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SaraIDIC
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Re: App on iOS for WiFi not working

I only have my laptop that is a sell Windows machine.  I don’t do none Apple phones 

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Ayisha_B
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Re: App on iOS for WiFi not working

Right I see. 

 

Please can you advise what version IOS Software you are using on both devices please?

 

If there are updates available, try running the latest version and see if this makes any difference when using the Connect App. 

Ayisha_B
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