Thank you for confirming this @jasineil2010
I have double checked the systems at our side and cannot see any service or area concerns that would be affecting your services and your router is within great power level range and spec.
The only recommendation at our side is that one of your pods is not in a very well placed position as it is receiving poor signal strength which in turn will not help your WiFi connected devices in that area. You can have a play with repositioning the pods to try and get the most out of your in home set up.
We recommend placing the pods in a good signal area so that they can boost this signal further rather than being placed in the area with little to no signal strength. Make sure they are also in a well ventilated area, in a mains socket and away from other devices are smart plugs. You can use the connect app to find strong areas for the pods to be placed.
There is only a charge to visits if you have requested to relocate or rewire our equipment for decorative purposes or if the technician finds that the fault is caused by the customer or their own equipment. For example, if they had a 3rd party router or equipment like splitters or isolators that they have installed themselves or if they have damaged the internal/external cabling accidently.
You can also be charge for requested appointments if the ethernet cable used is damaged/twisted or if the ethernet or device(s) are not capable of the speeds the customer is complaining they aren't receiving.
If you request a visit and a fault is found which is caused by Virgin Media's own equipment and not caused by the customer or customers equipment, then the charge is waivered.
I recommend trying the steps provided above with repositioning your pods to see if you can better the signal strength further away from the router.
