Virgin Media Community

[mallan42]

I have just had the hub 4 installed by a Virgin Media engineer and all seems to be working fine on all devices except I cannot get the router to connect to my Amazon Firestick. I have done a 60 sec reset and have also reset my Firestick in an attempt to self help but keeps failing to connect. It can see the router but will not connect.

I have tried through both TV and App to set up and the Firestick will connect to my phone as a hotspot so believe the fault lies with the router connection.

Anyone had this problem or know a fix?

Thanks in advance 

[Steven_L]

Hey @mallan42,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry that you cannot connect your Firestick to your home network, has anything changed since you last posted?

Regards,

Steven_L

[mallan42]

Hi,

Kind of yes. I spent the whole day on the phone to gadget rescue however unfortunately they couldn’t find a fix. I have now tried another Firestick and that has connected first time. The fault must lay in the firestick itself or be a bit old now for the new hub.