All neighbours around have Virgin Broadband except me

[AstroG]

Hello Virgin Team,

I would be moving to a new property and while using online checker for broadband speeds, found quite low speeds using the Open Reach network (quite low FTTC speeds).

I also found that all neighbours around (in all directions and even just few meters away !) have access to full fibre of Virgin Broadband and just not my apartment.

I did send out an enquiry to Virgin Media through the online form, but only received a generic email that they will keep us updated.

Surely, if neighbors can have access to virgin broadband, it can be extended to our apartment as well ?

Any help in this regard would be greatly helpful.

[VM-Jon · Accepted solution]

Hi @AstroG 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon

[AstroG]

Hello Jon,

Many thanks. Appreciate it.

I just sent you a private message.

[Spalec]

Hi Jon I’ve been having the same issue, have filled in an online form many times and nobody has ever replied from virgin 

could you investigate for me please?

[VM-Jon]

Hi @Spalec 

thank you for reaching out to us here, welcome to the community. Of course, I am more than happy to help, anything I can do. I will send you a private message for some more details and take a look at it for you.

thank you

Jon

[emmaslater1982]

We have similar problem. The whole street have virgin media and we keep being told we can’t get it. It’s ridiculous, I’ve been trying since we moved here 5 years ago and nothing ever happens, I gave up on it all as it was genuinely making me angry: