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Conandos
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90% packet loss from router?

Recently I have been live streaming the games I play online, and when I stream I have noticed that I have been dropping frames and seeing a sudden plummet in my stream's bitrate. After downloading a tool called pingplotter, I found out that I am losing 90% - 95% of my packets from my router.

Capture.PNG

I have been doing process of elimination for a couple days and I can confirm the things that is not causing this issue: My ethernet cable, the network card in my computer, my actual computer itself since the same issues appeared on my brother's pc, the port on the router I am plugged into and network congestion, none of these things have been causing this packet loss. It also isn't the website I am testing, this happens on every site, I thought I would ping this site actually just to show.

I have power-cycled the router multiple times, and I am plugged into my router directly. This is not the first time we have had issues with our router, Virgin Media had to send out someone to fix it for us last time.

Is this normal? Do we need someone to fix it for us again? Any answers would be amazing. I would also be more than willing to provide more information if it is needed.

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gary_dexter
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Alessandro Volta
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Re: 90% packet loss from router?

Post the network, upstream and downstream logs from the hubs admin pages back here as text 


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Conandos
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Re: 90% packet loss from router?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-2.537256 qam9
2139000000-2.237256 qam1
3147000000-2.437256 qam2
4155000000-2.538256 qam3
5163000000-2.537256 qam4
6171000000-2.737256 qam5
7179000000-2.737256 qam6
8187000000-2.537256 qam7
9195000000-2.437256 qam8
10211000000-2.937256 qam10
11219000000-3.237256 qam11
12227000000-3.237256 qam12
13235000000-337256 qam13
14243000000-337256 qam14
15251000000-3.237256 qam15
16259000000-3.537256 qam16
17267000000-3.738256 qam17
18275000000-3.937256 qam18
19283000000-3.937256 qam19
20291000000-437256 qam20
21299000000-4.237256 qam21
22307000000-4.437256 qam22
23315000000-438256 qam23
24323000000-3.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6653735051
2Locked37.6124254795608920
3Locked37.62568618274113
4Locked38.98284915884115
5Locked37.6118531823822520
6Locked37.6432340113188
7Locked37.386429632083907
8Locked37.34730371188440
9Locked37.63468065823
10Locked37.64225733588
11Locked37.62385732583
12Locked37.3870611320
13Locked37.6135162566
14Locked37.6134587212
15Locked37.615947290
16Locked37.61313088
17Locked38.62797728
18Locked37.6495758
19Locked37.6674615
20Locked37.643063
21Locked37.359730
22Locked37.619900
23Locked38.611900
24Locked38.611570

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940007337.3512064 qam4
24620000037.5512064 qam3
35369997437.3512064 qam2
46030009837.3512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0010
3ATDMA0010
4ATDMA0020
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legacy1
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Alessandro Volta
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Re: 90% packet loss from router?

Put hub in modem mode and get a better router with 1Gb ports.

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Corey_C
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Re: 90% packet loss from router?

Thanks for your post and welcome to the Community Forums, Conandos,

 

How has the service been since your post?

 

Cheers,

Corey C

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