Virgin Media Community

[keithsb]

Hi

On Thursday I received my new hub 4, upgraded from 500mb to 1gb.

The modem is on modem only mode, and the wired connection from the modem to Google WiFi on speed test is around 800mb.

I only get around 300mb wifi via Google WiFi, but apparently that's a known software issue google are investigating.

Why am I not receiving the full speed. I have put some picture of the modem status on, I don't them, anyone help

[bitsandpcs · Accepted solution]

When i upgraded from 350 to 500 and doubled to 1gig  my speeds were also rubbish on the hub 4 using a Hub 4, the engineer swapped it out for a hub 5 and my issues were sorted but i dont have it in modem mode.

[keithsb]

[Nathan_B]

Hi there @keithsb, welcome back to our forum and thanks for your post.

I'm sorry to hear you are not getting the expected speeds since upgrading your services. I would recommend first running a fault test via our service page here to see if this helps at all. If you have no luck with this then it would also be beneficial to go through some checks here to help boost the speeds.

It would also be best to pop the hub into router mode to see if you see the same issues.

Let us know how you get on with this, if you need any further help we'll be happy to assist.

Regards

Nathan