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Steve0charlesle
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16MBS speed at close range

For the last few months I have made various calls with regards to my broadband not running above 20MBS and also dropping out at close range.

I was sent a new router this hasn't made any improvement.

And the issue happens across multiple devices, so it's not related to one device. 

Even at close range to the router the WiFi speed does not increase above 25MBS, this is over several days at different time periods. 

All cabling has been checked, the TV works perfectly fine. 

I'm fed up being fobbed off over the phone with resetting the router going through the same info check this check that, something is wrong from Virgins end and we are not getting service for the money. 

Can you please advise the next course of action. 

Regards

Steve

 

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jpeg1
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Message 2 of 23
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Re: 16MBS speed at close range

What speed contract are you on?

What speed do you get with a wired connection?

Do you really mean 25MB (Megabytes) or 25Mb (Megabits)?

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Steve0charlesle
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Message 3 of 23
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Re: 16MBS speed at close range

25Mbps yesterday mega bits per second, today it's 16Mbps, I have taken many screenshot over the last few weeks. 

I have just measured twice the speed with anothet laptop plugged directly into the wired connection using a Cat6A cable new and the speed remains the same at 16Mbps today. Indicating its a virgin issue. 

The virgin call centre is shocking. 

Thanks

Steve

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Steve0charlesle
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Message 4 of 23
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Re: 16MBS speed at close range

Im on the medium package, 200mbps connection contract 🤣

All I get over the phone is switch it off and back on and theres no fault in your area, check your cables. 

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jpeg1
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Message 5 of 23
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Re: 16MBS speed at close range

That's certainly not good.

Can you go to 192.168.0.1 on your brower, copy and paste here the downstream, upstream and network log data . As text, not screen shot.

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Steve0charlesle
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Message 6 of 23
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Re: 16MBS speed at close range

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-5.238256 qam32
2203000000-438256 qam9
3211000000-4.538256 qam10
4219000000-4.538256 qam11
5227000000-4.938256 qam12
6235000000-538256 qam13
7243000000-5.238256 qam14
8251000000-538256 qam15
9259000000-4.438256 qam16
10267000000-4.538256 qam17
11275000000-4.938256 qam18
12283000000-4.738256 qam19
13291000000-4.438256 qam20
14299000000-3.938256 qam21
15307000000-438256 qam22
16315000000-438256 qam23
17323000000-438256 qam24
18363000000-4.238256 qam25
19371000000-4.438256 qam26
20379000000-4.738256 qam27
21387000000-4.738256 qam28
22395000000-538256 qam29
23403000000-5.238256 qam30
24411000000-5.438256 qam31
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Steve0charlesle
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Message 7 of 23
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Re: 16MBS speed at close range

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9300
2Locked38.9150
3Locked38.6180
4Locked38.9140
5Locked38.9150
6Locked38.6210
7Locked38.9180
8Locked38.9170
9Locked38.9230
10Locked38.9150
11Locked38.9280
12Locked38.6200
13Locked38.9270
14Locked38.6310
15Locked38.9370
16Locked38.9370
17Locked38.9150
18Locked38.9180
19Locked38.9230
20Locked38.6130
21Locked38.9190
22Locked38.6180
23Locked38.9290
24Locked38.6400
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risc19
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Message 8 of 23
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Re: 16MBS speed at close range

Can you post the upstream stuff too?

Either way you are going to need a visit as your downstream power levels are too low.

My Broadband Ping - Virgin Lagfest Modem Mode
Steve0charlesle
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Message 9 of 23
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Re: 16MBS speed at close range

  • Time Priority Description
04/06/2021 17:15:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 16:26:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 20:01:22criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 19:57:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 19:55:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 19:55:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 19:55:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 19:55:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2021 08:51:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 03:22:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2021 08:51:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 07:14:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 20:51:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 11:50:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2021 15:50:20ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 07:06:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 19:26:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 19:26:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gary_dexter
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Message 10 of 23
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Re: 16MBS speed at close range

Downstream is on the brink of being low and out of spec.

What wired speeds do you get?


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