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new account with old email

Ivsiga
Joining in

Good evening!
I'm having trouble logging into my new account. When I try to log in it sends me to the old account which is closed. So I can't use my new account and I can't access the necessary information about my package.
What do I need to do to use my new account?

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @Ivsiga

Thanks for posting and welcome to the community.

Not a problem, this is just a Move and Transfer from one account to the other. Takes 24 hours. 

I'll send you a PM now to assist further

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi Ivsiga

Thanks for joining me on PM and allowing me to do the Move and Transfer for you.

Do pop back if you need further assistance.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill