Thanks for posting. I am sorry to hear you're having an issue. Are you on the latest software, 15.5? I have tried my phone app on that software and it didn't let me in at first but on the 2nd attempt it works fine.
Same, and their own engineer during an unrelated visit couldn’t get it to work on his iPhone either.
perhaps advisor hasn’t updated his App, mine use to work, doesn’t anymore.
maybe he unplugged it and plugged it back in , or pressed the small reset button on it, or changed his set up or tried moving it to get a better signal, as those stock responses for routers always do the job when it’s a packet/traffic issue at the local node. 😂😂😂😂. Dropped signal or signal quality, “oh well we have to try the obvious first to eliminate it” type of response.
Reality check …. There’s a problem with the status page in their App for Apple users, beyond the scope of those answering forum messages - other than reporting it.
It’s just on the app the weblink works fine on all 3 device’s but as the part of the app is to do with faults on your broadband you really think you would be trying to get this sorted it’s been going on for 3 weeks already
We have flagged this up to our team and there is a fix in progress to resolve this. It may take a couple of days to sync with all affected customers. Please bear with us while we work to resolve this for you.