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John_GS
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Message 21 of 27
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Re: Virgin app fault

Hello Simonwhite, 

Thanks for posting. I am sorry to hear you're having an issue. Are you on the latest software, 15.5? I have tried my phone app on that software and it didn't let me in at first but on the 2nd attempt it works fine. 

Best,

John_GS
Forum Team


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J450NC
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Message 22 of 27
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Re: Virgin app fault

5th post down 

here:

https://community.virginmedia.com/t5/My-Virgin-Media-App/MyVirginMedia-App/m-p/5036184/highlight/tru...

didn’t work 1st 2nd 3rd or multiple times, neither also after delete and reinstall.

Same iOS as your claiming to be successful 

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Simonwhite
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Message 23 of 27
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Re: Virgin app fault

Well I have 3 different iPhones I have tired it on all on 15.5 and it won’t work on any 1st 2nd 3rd or anytime so please advise 

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J450NC
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Message 24 of 27
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Re: Virgin app fault

Same, and their own engineer during an unrelated visit couldn’t get it to work on his iPhone either.

perhaps advisor hasn’t updated his App, mine use to work, doesn’t anymore.

maybe he unplugged it and plugged it back in , or pressed the small reset button on it, or changed his set up or tried moving it to get a better signal, as those stock responses for routers always do the job when it’s a packet/traffic issue at the local node. 😂😂😂😂. Dropped signal or signal quality, “oh well we have to try the obvious first to eliminate it” type of response. 

Reality check …. There’s a problem with the status page in their App for Apple users, beyond the scope of those answering forum messages - other than reporting it.

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Akua_A
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Message 25 of 27
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Re: Virgin app fault

Sorry to hear you are experiencing this @Simonwhite.

Is that the only part of the app you are having issues with? How long has this been ongoing? Also, do you have similar issues with service status via weblink on the same device? virg.in/service

Thanks,

Akua_A
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Simonwhite
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Message 26 of 27
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Re: Virgin app fault

It’s just on the app the weblink works fine on all 3 device’s but as the part of the app is to do with faults on your broadband you really think you would be trying to get this sorted it’s been going on for 3 weeks already 

 

kind regards 

simon white 

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Akua_A
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Message 27 of 27
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Re: Virgin app fault

We truly apologise for this @Spacebucks.

We have flagged this up to our team and there is a fix in progress to resolve this. It may take a couple of days to sync with all affected customers. Please bear with us while we work to resolve this for you.

Thanks,

Akua_A
Forum Team



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