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J450NC
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Message 11 of 27
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Re: Virgin app fault

Still waiting for Apple App fix 🙂 

 

helenput
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Message 12 of 27
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Re: Virgin app fault

I have same issue. Did you get an answer from Virgin 

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Spacebucks
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Message 13 of 27
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Re: Virgin app fault

Just that is an issue with apple so use the website instead as no current fix 

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helenput
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Message 14 of 27
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Re: Virgin app fault

Thank you. Engineer coming tomorrow 🤞

 

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J450NC
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Message 15 of 27
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Re: Virgin app fault

My unrelated engineer visit, had the same ‘status page’ fault on his iPhone when he checked his account too.

So even their own engineers don’t know how to fix this issue in my experience ! 

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J450NC
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Message 16 of 27
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Re: Virgin app fault

Bump - still unresolved 

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Alex_RM
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Message 17 of 27
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Re: Virgin app fault

Morning J450NC,

 

Sorry  you're still having an issue with this.

 

Can you confirm if you're using a VPN?

 

Is the software up to date on both the phone and the app?

 

Alex_Rm

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J450NC
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Message 18 of 27
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Re: Virgin app fault

No, I’m not using a VPN.

This would be an unlikely cause given the number of people experiencing THE SAME FAULT, which would mean they all have a VPN too.

but at least your the first to ask, rather than repeatedly asking for iOS version and which iphone is being used which has been posted many times by many users all with THE SAME FAULT.

still no resolution - other than use the web interface - which ignores the fact your Application has a fault for Apple users ! 

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Alex_RM
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Message 19 of 27
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Re: Virgin app fault

Thank you for confirming,

 

So I can run through further testing and get a few more detail from you I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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Simonwhite
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Message 20 of 27
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Re: Virgin app fault

Yeah I Am shocked that on multiple iPhones there is an issue with this app and still no resolution there was so many user’s that are having issues with this 

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