Verification email

[Missyvickers2]

Hi. I have Bern trying for weeks to access my account. But each time I request the verification link  nothing.  Every other mail arrives  but not that one. 

[Kath_F]

Hi fizzfazz, 

We're sorry to hear you're having an issue with receiving the verification email. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi fizzfazz, 

Thanks for coming back to me on this via private message. 

I have now resent the verification email for you. You should get this shortly. 

Please clear the cache and cookies on the browser before clicking on the link in the email. 

Keep us posted on how you get on. 

Thanks, 

[Versity]

Hello,  
 

I have same issue, could not verify my e-mail address because i have not received any verification e-mail from Virgin Media yet.

[Kain_W]

Hey Versity, 

Thanks for posting your issue and welcome to the community.

So we can get this investigated further I've dropped you a PM.

The message sent will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Versity, 

I'm glad you are now able to gain access to MyVM.

Do pop up in the future if you have any further queries.

All the best,