on 16-03-2023 12:00
Like many (apparently) I have registered my account, set-up User Name and Password correctly but not getting connected online... how can I fix?
on 16-03-2023 14:05
Hi hjmcdowall, thanks for the message,
I am sorry to hear that there is an issue. Can you confirm if this happens with multiple browsers?
Do you have a screenshot of the error which you are getting?
Kind regards, Chris.
on 16-03-2023 14:27
Mostly I just get the VM logo 'racetrack' as if it is buffering (on laptop). On the mobile App just get a message saying "We're setting things up - check back here once your services have been installed.
It feels as if all is good on my side, but not 'switched on' on VM's side.
on 16-03-2023 16:50
Thanks for your response
I'll drop you a private message now to collect some more information and check on this for you, keep an eye on your inbox for a message from myself.
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