Menu
Reply
Sickb
  • 4
  • 0
  • 0
Tuning in
202 Views
Message 1 of 4
Flag for a moderator

Unable to Verify New Account

Hello!

I’ve signed up this morning for an account on the app. The verification like expired and when I click on the resend, I don’t get any new verification email. (Not in the spam either) So basically I can’t verify my email and cannot access the app. Any suggestion? 
I gave it a few hours and tried again the ‘send new verification code mail’ but nothing. 

thank you! 

 

[MOD EDIT: Subject title changed for clarity]

0 Kudos
Reply
Martin_N
  • 8.11K
  • 342
  • 497
Forum Team
Forum Team
173 Views
Message 2 of 4
Flag for a moderator

Re: New Account

Hi Sickb,

Thank you for your post and welcome to the community. 

I'm very sorry for the issue you're having with your online account. 

Can you confirm if you have attempted to sign in with the details registered?

^Martin

0 Kudos
Reply
Sickb
  • 4
  • 0
  • 0
Tuning in
155 Views
Message 3 of 4
Flag for a moderator

Re: New Account

Hi Martin, 

I’ve fixed using a link provided in another forum post regarding the same issue. 

many thanks

0 Kudos
Reply
Lee_R
  • 5.93K
  • 271
  • 612
Forum Team
Forum Team
144 Views
Message 4 of 4
Flag for a moderator

Re: New Account

Hi Sickb, thanks for getting back to us.

Also, thanks for confirming your issue has been resolved. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards


Lee_R

0 Kudos
Reply