Problem with account password reset - Error Code DEF01

[clcort]

 Hi,

I've been trying to update the password for my account but keep getting a DEF01 error when clicking on the link that I get sent to my email. I've tried different browsers (Edge, Chrome and Firefox) to no avail, clearing cookies doesn't make any difference either.

Please advise on how to proceed, since I need to make urgent changes to my account, regarding upgrading my services and payment.

Thanks in advance, best regards,

Claudio

[Tom_W1]

Hi @clcort thanks for your post although I'm sorry to hear you're unable to log into your My Virgin Media account at the moment.

Please allow me to send you a PM to enable to help you log in, so please expect this to arrive shortly and respond directly when you can!
Many thanks