on 15-02-2023 17:38
App wont allow me to use any password configuration tried for an hour no success
on 15-02-2023 17:58
The app requires the same email / password as are used for the Virgin Media online account.
on 15-02-2023 20:12
Thanks for your post on our Community Forums and a very warm welcome to you @mb35.
Sorry to hear of the issues when trying to log into the application.
Has the response from @Client62 offered you any assistance?
If you have already attempted to enter these details, can you please confirm if you're able to log into the account via a web browser?
on 15-02-2023 20:31
@David_Bn I read this initial post rather differently from the track that Client62 went down.
I read it to be the regularly reported issue of all attempts to set a password in order to create a My VM account being rejected.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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