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Joining in

I have not been able to access my account. I am a new customer and every password is choose is not available. Can this be looked into so I cam set up an account. 


Thanks Michael 


Joining in

Also experiencing this issue. 

I've waited 4 days now and the issue still persists. 

I've tried multiple browsers on multiple devices. 


Forum Team
Forum Team

Hi @Michael22 and @Shaunfkay,

Thanks for popping onto our forums, and a warm welcome to both of you!

In regards to this issue, have your services been installed at the property? If you haven't been installed yet, your My Virgin Media will not allow you to register right away. You would need to wait 24-72 hours before attempting to register.

Can you please confirm whether you've had an account with us in the past?


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ

My services have been Installed since November. Would like it to be resolved so I can have an online account for the services

Thanks for getting back to us Michael22.


So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)



Can you send me a private message too, it seems crazy that you have to have set the service up before being able to set up an account. Plus, to track an order you need to have an account up, which apparently can't be set up until the order is installed... going round in circles.


Hi there @Shaunfkay 


Thank you so much for your post and I'm so sorry to hear that you are also experiencing this issue. 


I will pop you a PM now so we can take a look, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thank you.