Password - not allowing me to create

[Stoutrk11]

Hello,

I’m trying to create a Virgin Media account, but it’s not allowing me to create a password. Any password that I create is being refused with… password cannot be used.

Can you help?

Regards,

[MOD EDIT: Subject title changed for clarity]

Ross.

[Graham_A]

@Stoutrk11 

Does the password meet the current requirements?

- Between 8-10 characters

- Start with a letter

- Contain at least one number

- No special characters.

Also must not contain any obvious words

[Stoutrk11]

Yes it meets all of the requirements.

[Gareth_L]

HI Stoutrk11. 

This is a known issue and we are currently looking and working on a fix.

We will let you know once its fixed.

Gareth_L

[Stoutrk11]

Hello,

Is this issue any closer to being resolved. I need to get access to the app so I can sort out my WiFi boosters. 

Thanks,

Ross

[Ayisha_B]

Hi @Stoutrk11,

The issue customer's were experiencing when registering for MYVM which were raised have been resolved.

Sorry you're still having issues. I'd love to help with this so will pop you a PM now 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!