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Need to reregister on virgin media mobile app

Joining in

Long story short I recently joined Virgin Media and registered on the mobile app. However I noticed the sales person had put me down at a incorrect address. I love at 19a and she had put down 19b. Now it was not a simple matter of changing the address so the account had to be cancelled and new account for correct address set up. Now I am trying to register the new account to the app however it will not register as both are tied to the same email. 


Forum Team
Forum Team

Hello Wordo46,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue setting up your mobile app.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Hi thanks for the reply. It's fine to private message me and how would I reply ?

All sorted thank you for your help. You absolute star