Need to reregister on virgin media mobile app

[Wordo46]

Long story short I recently joined Virgin Media and registered on the mobile app. However I noticed the sales person had put me down at a incorrect address. I love at 19a and she had put down 19b. Now it was not a simple matter of changing the address so the account had to be cancelled and new account for correct address set up. Now I am trying to register the new account to the app however it will not register as both are tied to the same email. 

[Gareth_L]

Hello Wordo46,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue setting up your mobile app.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Wordo46]

Hi thanks for the reply. It's fine to private message me and how would I reply ?

[Wordo46]

All sorted thank you for your help. You absolute star