My account has been deleted

[NickyWinkel]

Hi I had a my virgin media account when I was with virgin before but it was deleted when I left so I can no longer access it. How can I get it reinstated?

Thank you Nicky

[Lee_R · Accepted solution]

Hi @NickyWinkel thanks for posting and welcome to our community.

Sorry to hear that you're unable to access your account.  Are you referring to your online account or Virgin Media issued email address?  As both of these, cease after cancelling the service.  The email address should be active for a maximum of 90 days from disconnection completing.

Regards

Lee_R

[NickyWinkel]

Hi I am referring to my online account. I used my own email address to register 

[jpeg1]

As stated above, if you don't have a broadband contract with Virgin there is no account to log on to.  Why would you need it?

[NickyWinkel]

Hi I've just gone back to virgin so will need it from tomorrow when my equipment is due to be delivered

[jpeg1]

It will be an entirely new contract with a new log-in, and should be available when you are connected.

[Ashleigh_C]

Hi there @NickyWinkel 

Thank you for your response, do you get an error message when you try to register your new account with My Virgin Media? 

Thank you. 

[NickyWinkel]

Yes - says sorry you have left your account has been deleted

[Ashleigh_C]

I'm so sorry to hear that and thank you for coming back to me! 

Are you able to register with an alternative email address at all? 

[NickyWinkel]

Hi I only have one email address so no I can't Nicky