19-03-2023 15:19 - edited 19-03-2023 15:19
I've been trying to log in to my virgin media app for the last few months but it never goes past the loading screen. Sometimes it just returns a 'something went wrong' message. Does anyone know what is causing this and how to bypass this situation?
Impacts the following:
on 19-03-2023 18:54
Thanks for posting on our community forum and sorry to hear about the issue with your app.
I'll drop you a private message now to investigate further, keep an eye on your inbox for a message from myself.
New around here? Check out the do's and don'ts, in our Community FAQs
on 24-03-2023 15:39
Issue not sorted and suspect Travis is away. Anyone else from the VM team able to help please?
on 24-03-2023 17:49
Travis may be on his rostered day off and will be back in very soon.
I have let Travis know you still need assistance.
Sorry for the delay in getting this resolved.