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My Virgin media not loading

Aminryu
On our wavelength

Hi,

I've been trying to log in to my virgin media app for the last few months but it never goes past the loading screen. Sometimes it just returns a 'something went wrong' message. Does anyone know what is causing this and how to bypass this situation?

Impacts the following:

https://www.virginmedia.com/my-virgin-media/home

Thanks

3 REPLIES 3

Travis_M
Forum Team
Forum Team

Hi @Aminryu 

 

Thanks for posting on our community forum and sorry to hear about the issue with your app.

 

I'll drop you a private message now to investigate further, keep an eye on your inbox for a message from myself.

Travis_M
Forum Team

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Aminryu
On our wavelength

Issue not sorted and suspect Travis is away. Anyone else from the VM team able to help please?

Hello Aminryu,

Travis may be on his rostered day off and will be back in very soon.

I have let Travis know you still need assistance.

Sorry for the delay in getting this resolved.

Gareth_L