on 04-06-2022 00:30
I just get a variety of error messages when I try to access anything or i get a page where it says "This part of our site is changing" and I'm asked to update my profile (which doesnt work either). Can someone please look into why I can't do anything with my account? I can't update any of my details or change any settings.
on 04-06-2022 08:48
Hi Carnavas,
Thanks for posting, and sorry to hear you're having some issue with your online account.
Can you confirm if you've been able to log in and access it previously?
Can you try accessing it via the line here
Alex_Rm
on 04-06-2022 16:23
Hi Alex,
That link just gives me an "oops somethings gone wrong our side" page. Could this have something to do with me being a VM customer 10 years ago? I probably used the same e-mail address back then.
I haven't been able to access it, as I said I either get an error page or stuck on some page about updating details which doesn't function.
on 05-06-2022 08:17
Hi @Carnavas
Could you please try to register using an email address you haven't used previously?
Please let us know how you get on.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 05-06-2022 17:46
That doesn't work because it says an account is already setup with my original email address under that account number and area reference.
on 05-06-2022 18:35
Support won't help me because apparently every detail I am telling them about my security question or first bill amount is wrong, even though I can see them both right in front of me. Please PM me about this as I am starting to get very frustrated.
on 06-06-2022 08:48
Thanks for getting back to us Carnavas,
So I can take a closer look at this I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 10-10-2022 23:44
Still haven't had this resolved or have been updated at all.
on 11-10-2022 08:09
Hi @Carnavas
Good morning and thanks for posting on our community forum, sorry to hear the issue is still ongoing.
I'll drop you a private message now to collect some more information and investigate further - please keep an eye on your inbox for a message from myself.
Regards
on 23-10-2022 01:44
You haven't sent me a private message.