It says it can not retrieve my details
When you're using the Sky Sports App, are you using the Virgin Media login under the SKY login?
Can you please send a screenshot of the error you're getting?
Is this the same situation where you can access it fine via a browser but not through the app?
this is what I get
I'm going to need to take a closer look in to this, so I'll pop you a private message requesting some more information.
I'll speak to you there.
Sounds good speak to you there