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Message 11 of 15
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Re: I can not login through the apps

It says it can not retrieve my details 

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Message 12 of 15
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Re: I can not login through the apps

When you're using the Sky Sports App, are you using the Virgin Media login under the SKY login?

 

Can you please send a screenshot of the error you're getting?

 

Is this the same situation where you can access it fine via a browser but not through the app?

 

Thanks

 

Melissa 

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Message 13 of 15
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Re: I can not login through the apps

Screenshot_20191009-192956_Sky Sports.jpg

 this is what I get 

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Message 14 of 15
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Re: I can not login through the apps

Thank you.

 

I'm going to need to take a closer look in to this, so I'll pop you a private message requesting some more information.  

 

I'll speak to you there.

 

Melissa 

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Message 15 of 15
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Re: I can not login through the apps

Sounds good speak to you there 

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