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Cant log in to new account

Bml90
Tuning in

I moved home and now i try to log in with my new account number it wont accept the passwords i try to use. 

1 ACCEPTED SOLUTION

Accepted Solutions

Bml90
Tuning in
5 REPLIES 5

Bml90
Tuning in

IMG-20230105-WA0011.jpg

Hi @Bml90

Thanks for posting and welcome to the community.

Are you trying to log in with the same email address you used on a previous account or are you creating/using a new email?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I have tried both but neither works 

I moved home and now i cant log in 

Thanks for coming back to me. OK so using the old details is a Move and Transfer needed.

I'll send you a PM now to assist

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill