Canceling

[Woodyuk145]

Hi i have had an email about a price rise and that i could cancel if not happy. I have tried to ring which leads me to an automated service to which leads me a question of presenting my password. I have forgotten it. I then have tried to negotiate the Virgin media app and websites to be signed out ever new page clicked and then having to look for what i wanted. Its not very easy to use.

How can i speak to someone about canceling? Rather than A.I 

[Natalie_L]

Hi Woodyuk145, 

Thank you for reaching out to use here on the Community. 

I am very sorry to hear you are experiencing issues speaking to the team due to security on your account. 

Although we are not able to cancel the account from here, we can assist with the security issues. 

To do this, I will just need to pop you over a private message to take a few details. This will be available via the purple envelope on the top right of this page. 

Speak soon,