Cancel engineer appointment

[stevenhay123]

Hi there,

My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. This has been booked for Tuesday however my services are now back up and working. 

I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. However when I log in I can find the appointment but I only have the option to reschedule. There is no option to cancel.

Can someone help me with cancelling the appointment as I dont intend to phone and sit on hold to get this done.

Thanks

Steve

[_lecro_]

No medals for guessing why im posting here..

please PM me so i can cancel engineer app for this Saturday

[_lecro_]

Ignore that. sort via whatsapp

[Paul_DN]

Hi _lecro_,

Thank you for reaching out to us in our community ands welcome, sorry to see you have been facing issues recently and that you had to arrange a technician, I was able to locate you on our system with the details we have for you and it looks like the appointment may have already been cancelled, if this isn't the case or you need any further support, please reach back out.

Regards

Paul.