on 27-01-2023 11:28
on 27-01-2023 17:57
on 27-01-2023 13:33
Hi Pjs7,
Thanks for posting and welcome to our community 🙂
Are you trying to sign into your online My Virgin Media account or log into the router settings?
Alex_Rm
on 27-01-2023 17:57
Broadband account
on 27-01-2023 20:03
Thanks for confirming Pjs7 🙂
Are you getting any error messages when trying to sign in?
Have you been able to sign in previously?
If so, have you tried the forgotten password/ username options?
Alex_Rm
on 27-01-2023 20:15
No I have not been able to sign in for months try re setting password and does not work but it says doesn't recognise email or password
on 28-01-2023 08:16
Hi Pjs7,
Sorry to hear you are still unable to sign in or reset the password due to the system not recognising the Email address, I would like to try to help you get back into your Online Account.
I will send you an invite into a private chat, once received click on the purple envelope to accept.
Regards
Paul.