Can’t log in

[Iruhaku]

Hey just wondering if anyone can help. I can’t log in to the website or the app. It just say something went wrong and it’s on their end and they’re attempting to fix it. Been like this for 2 weeks since I registered and now I’m active it’s still saying it  any help appreciated. 

[Iruhaku]

I’ve registered, when I log in it just says “oops something went wrong on our end, please try again” I did manage to log in to the app once, not since or again. 

[Ryan_N]

I know it sounds daft, but when you registered did you get an email to confirm your email address etc? 

Cheers, 

Ryan. 

[Iruhaku]

Yes I got my confirmation email. 

[Hayley_S]

Thanks for this confirmation @Iruhaku.

Did you try using this when you got the email? Or was you still getting the same issue?

Many thanks,

[Iruhaku]

Yes always the same issue since the very start.  Unable to log in. 

[Hayley_S]

Ah I see, I will send you a private message now @Irhaku.

So I can help with this, please look out for a purple envelope at the top right of the screen.

Many thanks,

[Iruhaku]

Unfortunately I still can’t log in, offers via email, no way to look at bills… can’t even reset password now, just says no one exists… 

[Vikki_M]

Hi @Iruhaku

I am sorry to hear that. 

I can see my colleague raised an IT ticket for you a couple of weeks ago.

I will pop her a message and ask that she gives you an update on this.