Can't log in to my virgin media account

[AdamG92]

Hi, 

I can not log in to my virgin media account, when i click to register it says "we're sorry to see you go". 

When i have tried to sign in using my account number and area reference it says that my details cannot be found. I received my self installation kit a couple of weeks ago and have had broadband access, but can't access my virgin media account. 

Any help would be very appreciated. 

thanks 

[Ryan_N]

Hi AdamG92, 

Thank you for your post and welcome to the forums. 

Just to confirm - have you had an account with us before in which you have used the same email address to register for your online account with? 

Cheers, 

Ryan. 

[AdamG92]

Hi, 

yes In the past my email was used when the house share at uni got virgin internet. 

[Ryan_N]

Ah that would be why you are seeing the above error message. 

We can change this over to your new account with a process called a move and transfer as long as you can pass security on both accounts 🙂 

I will send you over a private message to confirm. 

Cheers, 

Ryan. 

[Reece_MH]

Hi Adam,

Thanks for responding to our PMs. Just to keep you in the loop of things, I'm just popping you a post to let you know that we're still looking into this for you.

If you have any queries, please pop me a PM back and I can take a look into it 🙂 

Cheers,

[AdamG92]

Thank you