Welcome back to the community
Sorry to hear that you've not been able to gain access to your online account.
Do you get the same the same issue via the website and via our My Virgin Media app? Please try clearing your cache/cookies and try using a browser other than Chrome to gain access. Let us know if any of this helps and what error code/message you get.
Thank you for trying these steps @heardd11.
I can certainly investigate this further with you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.