Can't access my virgin media account

[heardd11]

Says invalid  email address but I know its right can't get on my account or virgin media connect app David please fix  🙏 🙂 😢 

[Carley_S]

Hi @heardd11

Welcome back to the community

Sorry to hear that you've not been able to gain access to your online account.

Do you get the same the same issue via the website and via our My Virgin Media app? Please try clearing your cache/cookies and try using a browser other than Chrome to gain access. Let us know if any of this helps and what error code/message you get. 

[heardd11]

On app and chrome cleared cache  still playing up I'll try on another browser  David 

[heardd11]

Says invalid  email address but I know its right can't get on my account 

[Carley_S]

Thank you for trying these steps @heardd11. 

I can certainly investigate this further with you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Akua_A]

Glad to hear this @heardd11.

Is there anything else I can help with today? 

Thanks,

[heardd11]

No thank you 

[Akua_A]

No problem at all @heardd11.

Happy to have been able to help. Please do not hesitate to contact us if you need any further help. 

Thanks,