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Can't access my virgin media account

heardd11
Fibre optic

Says invalid  email address but I know its right can't get on my account or virgin media connect app David please fix  πŸ™ πŸ™‚ 😒 

7 REPLIES 7

Carley_S
Forum Team
Forum Team

Hi @heardd11

Welcome back to the community

Sorry to hear that you've not been able to gain access to your online account.

Do you get the same the same issue via the website and via our My Virgin Media app? Please try clearing your cache/cookies and try using a browser other than Chrome to gain access. Let us know if any of this helps and what error code/message you get. 

Here to help πŸ™‚
Virgin Media Forums Agent
Carley

On app and chrome cleared cache  still playing up I'll try on another browser  David 

Says invalid  email address but I know its right can't get on my account 

Thank you for trying these steps @heardd11

I can certainly investigate this further with you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

Here to help πŸ™‚
Virgin Media Forums Agent
Carley

Glad to hear this @heardd11.

Is there anything else I can help with today? 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


No thank you 

No problem at all @heardd11.

Happy to have been able to help. Please do not hesitate to contact us if you need any further help. 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs