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Can not view bill

Joining in

I can not view my bill

Virgin website is useless and scrolls round various categories.  When I finally sign in to some random page it tells me I am not the account holder (I am)

Have tried to get the view bill thing sorted since December.  I know what the issue is (I have a new address and new account number and they dont seem to have deleted my old account number) and everytime virgin say it is sorted it never is.   

Such rubbish customer service / lack of trying to get through the website


Forum Team
Forum Team

Hi there @Gill_EH 


Thank you so much for your post and welcome to the community forums, it's great to have you back. 


I am so sorry to hear that you have been facing issues with your My Virgin Media account. I' be happy to take a closer look into this with you via a Private Message. 


I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.