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Billing issue

Hello

i had set up a direct debit which should have paid for my bill on the 16th of March. 

This direct debit was set up with virgin media over the phone.

However the money never left my account and the bill didn’t get settled through the direct debit. 

After trying to call Virgin Media multiple times yesterday, I decided to cancelled my direct debit and paid the bill of £16.34 over the phone. 

This morning I checked my virgin media app and I’m now at - £18. 

Is this a fine because I didn’t manage to pay my bill on time? I doesn’t seem like it’s my fault since the direct debit didn’t work. 

Many thnaks

Phil

 

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Re: Billing issue

Hey there Phil, 

With regards to your account showing -£18, this usually means that your account is in credit rather then debt. 

I don't have access to the billing system in order to check your specific account but if you want to check up and make sure everything is in order, you can contact the team via the following link: https://www.virginmedia.com/shop/contactus/make-a-complaint

Alternatively, you can text the team with your issue to the team on 07533051809. 

Hope this helps

 


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Re: Billing issue

Thanks for your reply Ed. 

I’ll have a look at the link you’ve shared. 

Cheers and stay safe!

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