Thanks for your reply michaelw2. Have you setup two factor authentication on your account?
If so, a text should be sent to the mobile registered on your account with the new code.
Hi michaelw2, thanks for the message and welcome back to the forums.
I am sorry to hear that you have been having issues with this and glad to hear that you have been able to get this resolved.
Please let us know if you need anything?
Kind regards, Chris.