Had an issue today contacted vm because I wanted to upgrade early they stated because I had arrears on my account they could not upgrade me until arrears was paid they stated I owed £6.00 but when I upgraded to new contract I got told by sales team I did not have to pay the £6.00 they took a payment from my account in February 2018 when the old contract ended in January 2018.
Paid the arrears off today 02/11/20 when I did not owe this money they said I would be able to apply for new contract once this was paid so paid it.
Tried to obtain a new upgrade on my contract today 02/11/20 and was refused due to credit score I am in credit with my bill and they stated I paid my handset off.
I do not get any credit any were and was declined because of this issue with vm and they stated I had to get in touch with equifax.
Is there any way I can terminate this contract as I am not happy in the service I received today