Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Change of sim

You are sending me a new sim but never gave me the opportunity to change the delivery date / date when my old sim will be deactivated. I will be unable to change my sim when the new one arrives because I will be out of the UK. Please postpone the cha...

AlexC-J by Joining in
  • 7 replies
  • 0 kudos

Urgent removal of default

Hi All,This is regarding a default which was registered on my broadband account. I was a loyal customer of Virgin media from January 2016 all the way to Feb 2018 (just over 2 years).Unfortunately when i disconnected, they decided to record a default ...

Faraz1 by Joining in
  • 6 replies
  • 0 kudos