Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Fix silent roaming Spain

Hi, I’m trying the forum after 2 unsuccessful calls to customer services. This phone is a life line to my Mum who gets lost easily and I need to be able to call her to find her as she can’t use the phone other than to answer it. No other network prov...

HParkin by Joining in
  • 3 replies
  • 0 kudos

New sim not working

I lost my sim request new received after 10 days it is not activating saying no service its very frustrating as my child starts nursery tommorow and need my sim to work

zairaa95 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Changing direct debit date

Hi I know this has been answered before but I can't find how to change my direct debit date online. I read one of the other posts that said this is something that has to be done on Virgin's end? Please could you help? Thank you =]

Can’t login

I had an account with VM for broadband, which I cancelled the contract for. Recently, I signed a new contract under the same email but it is technically a different account. Everytime I try to login, it takes me back to the old account. I tried the c...

xanabutt by Tuning in
  • 3 replies
  • 0 kudos

Change of sim

You are sending me a new sim but never gave me the opportunity to change the delivery date / date when my old sim will be deactivated. I will be unable to change my sim when the new one arrives because I will be out of the UK. Please postpone the cha...

AlexC-J by Joining in
  • 7 replies
  • 0 kudos

Urgent removal of default

Hi All,This is regarding a default which was registered on my broadband account. I was a loyal customer of Virgin media from January 2016 all the way to Feb 2018 (just over 2 years).Unfortunately when i disconnected, they decided to record a default ...

Faraz1 by Joining in
  • 6 replies
  • 0 kudos