Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Missing SIM - Ordered 18th April.

Not sure if this is the correct method, but its been very helpful in the past.I ordered a new SIM, last Tuesday 18th April, but I still haven't recieved it.I recieved a email contract on the same day, but no further information.If I log into my old V...

Soda-Bread by On our wavelength
  • 1 replies
  • 0 kudos

Parked order

Hi, I recently placed an order online as it was time to upgrade my phone, I managed to place an order for an iPhone 14 256gb and was told I would be called for further checks. I assumed my phone would be delivered on the selected date but when I went...

Credit Card details compulsory WHY

I have been with VM for 10 years on contract paid by Direct DebitWanted to add a sim only deal for £6 pcmAs an existing customerCalled from my reg Virgin MobileHad a credit check done under protestPassed security ?Passed Bank verification questionThe...

Proof of usage

Hi my phone insurance company is require proof us usage to make a claim and are not continuing until they get one or something to say we cant provide it would you be able to provide proof of usage or an email to say it cant be provided 

Attempting to cancel engineer visit

I was having broadband issues today and I booked an engineer. Appointment is arranged for tomorrow between 8am - 12pm.The problem is now resolved and I would like to cancel the engineer visit, but any attempt to do so (online or in the app) doesn't w...

rnnbrwn by Joining in
  • 1 replies
  • 0 kudos

Passed the credit check

I applied for a iPhone 14 pro max contract on the 15th of april, my order was parked i received a phone call from virgin media today to say I had passed my credit check but due to having no previous credit with virgin media I couldn’t have the Iphone...

Yodel stole my parcel

Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3.44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3.44...

Arrowmunda by On our wavelength
  • 14 replies
  • 0 kudos