Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

replacement sim not provisioned

Hi recieved a replacement sim its been in my phone since this morning, i was told just put sim in no need to ring activate it etci tried it in 2 phones still get the message in both phones, they are unlocked 1 a single sim the other a dual sim. i onl...

chrisp62 by On our wavelength
  • 1 replies
  • 0 kudos

Customer service chat

Why is it virtually impossible to contact Virgin Mobile using chat? Unless you want to connect via Whatapp, which I don't, you are just disconnected. I am trying to get a replacement sim to replace a faulty one  

Maa by Joining in
  • 2 replies
  • 0 kudos

Status: Parked

HiCan someone from Virgin please assist. I placed an order for a new phone contract deal and its showing the order status as parked? Can this be resolved please?Thanks

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Debt Recovery

I have received a letter from Moorcraft Debt Recovery stating I need to pay £395 to Virgin Mobile Telecommunications otherwise my credit score will be affected. I have received no correspondence from Virgin regarding this at all. The only thing I thi...

Raj_100 by Joining in
  • 7 replies
  • 0 kudos

Order parked

Hello, I placed an order today for IPhone 14 pro max, I am a customer of Virgin Broadband. Unfortunately, my order has been parked. Can I ask you to check what exactly happened? Unfortunately, I do not have time to call the helpline about this.

kolanob by Joining in
  • 1 replies
  • 0 kudos


Please could someone advise when wigh phone will be re connected as I paid the bill yesterday and it’s a matter of urgency it’s re connected   thank you stefan kurowski [MOD EDIT: Personal info removed]