Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

iPhone awaiting stock

Hi there I’ve ordered an iPhone 13 Pro Max on the 31/08/22 and it was due out for delivery on 17/08/22 and on the website it is still saying awaiting stock. I understand there can be delays etc with deliveries and processing but it still says on the ...

Resolved! Spending Cap

I have recently upgraded my tariff. The changes will be actioned on Sep 28. In the meantime, I need to add data because I have reached the data limit of my old tariff. However I can’t buy an add on right now - I tried to do this on my Virgin Mob acco...

Spending cap

I received a text saying ‘You've hit your spending cap, which will reset on your next refresh.’ even though I have unlimited texts and calls and still have over 10GB of data left for this month? This is not the first time this has happened either.How...

Klassy by Joining in
  • 3 replies
  • 0 kudos

Resolved! Promised delivery timed missed due to Parked order

I rang virgin on 4pm on Saturday 17th to start a new contract - 36 months with iphone 14. My current phone is broken.I explained the order was urgent because I am getting married next week - the agent assured me the order would arrive on Tuesday 20th...

Jon15 by On our wavelength
  • 13 replies
  • 0 kudos

Order parked and worst customer care

I have made an order (order no: 100001798887572) day ago but the order has been parked as they say in a fancy way, don’t know what this means. I called customer care, first this lady told me there is no such order made, she added I made a sim only or...

Cancel monthly sim plan

I have left Ireland and am travelling for a year so I need to cancel my monthly contract. I am having great difficulty getting this done. Any help would be much appreciated 

Duigy03 by Joining in
  • 1 replies
  • 0 kudos

Cancelling an order

I re ordered an iPhone 14 pro max after my first one was cancelled by VM I now do not want that phone or contract my credit agreement says I have 14 days from the day I signed to cancel it but I’m being told to wait 5 weeks till I receive the phone !...

Natbrad by Joining in
  • 3 replies
  • 0 kudos

Can’t log into virgin mobile account

Hi,I’m unable to log in to my virgin mobile account to switch on roaming. I have forgotten my password, but when I tried to get a new password it’s showing an error message as below.I have tried multiple times, did all the captcha correctly, no luck ...

garasha by Joining in
  • 1 replies
  • 0 kudos

Letter about end of contract? How do I renew?

Hey there,I'm trying to find out what happens now. I got a letter saying "we thought we'd give you a quick heads up that your minimum term with us has ended"I set up a 24 month contract for my iphone 13 which does allow me to renew after 12 months. W...

djr_uk by Up to speed
  • 3 replies
  • 0 kudos