Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Abroad and have not recieved new SIM

Hi all, I'm currently abroad, have been for several months. I've been informed that a new SIM has been sent out and my old one is about to be disabled. I have no way of getting my replacement. Can anybody advise a way to get in touch, cannot call or ...

Amazon voucher not received

I joined Virgin Mobile earlier this year when there was an offer on for a £25 Amazon voucher for new customers. It said it would be sent to me after 120 days. It’s now been more like 150 and I’m still waiting. How can I get this sorted out, please?

Mobile Device Credit Agreement

Hi, I'm trying to find out when my device plan ends but I can't view the contract without the agreement number etc. which I don't have. I have searched old emails but can't find anything. Is there any other way to find this out?


Good Morning, How to I move from eSIM to a normal SIM?I currently have an iPhone which is using an eSIM but I am changing my phone to an Andriod phone which does not support eSIM. How do I replace it with a SIM card?.

qzxcvbn by Joining in
  • 1 replies
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