Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 51611 Views
  • 108 replies
  • 1 kudos

Yodel, returned to sender.

I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. I've received no...

Resolved! How do I recover account details?

HiMy MiL has a mobile with Virgin and would like an upgrade. We've tried to register an account for her number but it says there's already an account registered with an email address of c****@****.uk.We don't know where this email has come from, we d...

stedav99 by On our wavelength
  • 249 Views
  • 1 replies
  • 0 kudos

Cancel oomph bundle but keep number

Hello,Currently I have the oomph bundle, I am looking at cancelling my service and switching broadband providers, I Currently have a SIM within the oomph which if I understand I can't disconnect the SIM from the bundle and change it back to a 30 day ...

Belle33 by On our wavelength
  • 583 Views
  • 17 replies
  • 0 kudos

Royal Mail tracking number

Hello,I ordered a virgin sim and received an email that my sim will be delivered by Royal Mail.it is wired that, although my address shown in my virgin account is correct, the the address in the email from virgin to notify the sim despatch was wrong....

Kats22 by Joining in
  • 506 Views
  • 8 replies
  • 0 kudos

Can't login to credit agreement

Hi, I'm trying to log in to see my device plan. I have the credit agreement number and what I thought was the security key but when I enter these it says they are wrong. Is it possible to get new ones sent out?  Thanks 

My order has been ‘parked’?

Hi. I ordered an iPhone 13 on the 19th. I was sent a confirmation email and was told the phone will arrive on the 30th. I have just gone to track my order and it says it is ‘parked’. What does this mean? It says to call to discuss this but I don’t ha...