Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos


Does anyone know why I am randomly suspended? Out of no where, i have just went on virgin media app to find i am suspended, and unable to use my data. I’ve tried to log in via the website to ask for help but it seems that my number is registered, but...

jenjaya by Tuning in
  • 7 replies
  • 0 kudos

Paying off contract

Hii have spent the last week trying to get hold of Virgin to pay off the last of my phone contract, I have had no luck, can’t get through on the phones, no email address etc yet they call me daily offering me new deals, but as soon as I ask about pay...

SAS91 by Joining in
  • 1 replies
  • 0 kudos

credit agreement problem sign in

hi Trying to find out how much I owe for phone , put in agreement number but wont accept the last 4 digits of bank account as security code ? the virgin help is of no use as usual , . I take it it will be a 30 minute call to the call centre as usual 

lokster by On our wavelength
  • 2 replies
  • 0 kudos

Parked order

Spoiler  Hi i ordered an ipad last night and its saying parked still and not heard anything back please can i be updated on whats happening with my order