Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Unable to turn off parental controls

Hi,I need to access certain sites as I work for a CEOP and this is making it difficult to work at home. I have just moved onto Virgin and I have been to the security settings and Child Safe is turned off. Please can this setting be changed.

Slaterio by Joining in
  • 3 replies
  • 0 kudos

Credit agreement

Hello, I’m trying to long into my credit agreement but I can’t find my security code and it’s not in any of my emails is there a way of getting it sent to me please?

Credit file amemdment

To Whom this may concern, Please take the time to read and consider the below information. I am writing to you in reference to a default notice on my credit file with your company for the amount of £14.00 from 2017. I would like to express my complet...

Where is my order ?

Hello I ordered a phone package today on next day delivery - heard nothing back and have no delivery number ? Just an email to say the checks would be verified ? ,I am with virgin business but as the contract ended when I asked for the PAK number yes...

Resolved! Your O2 Account has not been activated

After renewing my contract and being switched to o2 for the mobile sim I received and e-mail from o2extras. Here's the exact quote... "Hello,Remember, as part of your plan you get to pick your favorite extra. You've got 28 days to choose. When you're...

Solaris81 by On our wavelength
  • 4 replies
  • 0 kudos

Re: Amend my credit file

Hello,I have just discovered on my Expedia report that there is a default from August 2017 for an amount of £70. But the amount outstanding is now zero.My account was shut down in May/June 2017, and I have never received a bill for this amount and it...

Cannot track SIM in post

I lost a phone on 25/09. The SIM replacement was supposed to have been posted on Mon 26/09 but still hasn't arrived. I've no way of tracking it and the live chat appears to have been removed/disabled from the website. Is there any way of getting in c...

dbarnett by Joining in
  • 1 replies
  • 0 kudos

Resolved! Lost sim

Hi, I have lost my sim card and wish to request for a new replacement card. I am abroad and I'm unable to contact anyone through phone call. Thank you. Alex 

AY2 by Joining in
  • 2 replies
  • 1 kudos

order parked

i have ordered a new iphone 14 plus, but i need to know when it is coming or if not accepted i need to cancel my order so i dont get charged ASAP?