Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos


Hi can you tell me whats going on please, i past your credit check but yet my order has been Parked, please can you let me know whats going on or I will just go with another network.Thanks.Order number 100001810252313

Tom1942 by Joining in
  • 3 replies
  • 0 kudos

New SIM not connecting to mobile network

I received a replacement SIM yesterday and am able to receive calls and use WiFi however, my phone is not able to connect to the mobile network. It is finding it fine I can see the LTE and 5G and all the settings on the phone appear fine I have exhau...

dbarnett by Joining in
  • 3 replies
  • 0 kudos

Trade In Payment

I’ve recently traded in my old phone and I was told I would receive the balance of my trade-in plus the cash back on offer once my old handset had been accepted.Now I’ve been told for the cash back I need to wait 21 days to receive a code by text, bu...

GordonSW by Joining in
  • 4 replies
  • 0 kudos

Order cancelation

Hello,I've been trying to cancel my order I've made day before. I have tried ringing fiew times spend half a day and either been cut off or been on hold that long that I've given up. I've got a right to cancel the order in 14 day cooling off period, ...

Azja25 by Joining in
  • 1 replies
  • 0 kudos

overcharged monthly contract

My new 18 month contract was taken out on 6 March with Virgin for £23 per month and this price was agreed because of being a pensioner and low user. I was promised by the adviser that this amount would not change for the duration of the contract. The...

Rosti by Joining in
  • 1 replies
  • 0 kudos

Proof of Barring Request

Hi Virgin Community Team,I'm afraid I have another Proof of Barring request due to an insurance claim.I understand from past posts here this is not something that you can provide.  But you can provide an official letter saying the lost/stolen request...

Tobyblan by Joining in
  • 3 replies
  • 0 kudos

Re: New SIM stops outgoing calls

Hi, I've had the same problem, replacement SIM because I lost my phone. I can't make outgoing calls or use data, but I can send/receive texts and receive calls. Please can someone check this? Was your problem solved?Many thanks. 

alicexcf by Joining in
  • 2 replies
  • 0 kudos