Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Parked order

Did an order for the iPhone 14 pro max last night and now all of a sudden its now parked.. my friend had the same issue and all he got offered was a sim only and his order got declined even though his credit his fantastic and all virgin media said w...

Carl0160 by Joining in
  • 1 replies
  • 0 kudos

New Contract Application Process

Hi Team, I am in the unfortunate position where I accidentally broke my old phone screen. I seen this as an opportunity, an opportunity to order myself something new and reliable. I opted for the iPhone 14. I am excited to receive the handset but I a...

Resolved! Volt Package + O2 Billing

I've just changed my package to the Ultimate Volt Bundle a few days ago and my package on the site says the full price the team quoted me (with the O2 SIM included)But I've just had an email from O2 with my first bill of £25. (Haven't even got the SI...

Ezzy by Dialled in
  • 14 replies
  • 0 kudos

Resolved! Payment extension

I recently spoke to 4 different people regarding a balance overdue i asked if I could have 1 week extension to pay due to an unexpected payment, the customer service team was un helpful so i reached out to the complaints department who put me on a pr...

180 cashback

I renewed my contract with virgin and got an iPhone 12.  With 180 cashback.  I was advised it would take 21 days for me to receive a code via sms so I could claim my 180 . Waited 21 days no sms.  Contact virgin where someone advised it can take 30day...

mobile account

I am Unable to access mobile online account despite going through all the reset password etc. procedures numerous  and countless times.What is the solution?