Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Financial account soft lock issue

Hi,My sons phone won’t let me set up Apple Pay for him and I think this must be due to an account restriction but when I go to check parental controls it says there is a soft lock on the account. Please help as I how I can solve this problem and set ...

Mikki_B by Joining in
  • 6 replies
  • 0 kudos

Parked order

Hey I was wondering why my order has been parked and how I can go about changing this so that I am able to acquire the phone/ contract I ordered.thanks 

Not Honouring Early Bird Offer

Hey guys I signed up to virgin in Oct 2021 because of the early bird offer where you could upgrade your phone after 12 months even if your contract was longer. There’s not much difference in the main phone companies so this is really the main reason ...

LeilaS87 by Just joined
  • 3 replies
  • 1 kudos

PaC transfer issue

Hi im really frustrated as have transferred from sky to virgin for the better data deal and they have cocked up my pac code transfer of number. Someone keeps telling me that they will send to some technical team and phone me back and never do.  It’s ...

Cannot login to o2 priority website

I am trying to log in to the O2 priority website with my Virgin account. I goto and press sign in. I select "Login with virgin media". It takes me to the virgin login page. When I sign in using my account successfully, it redirects ...

How do I order an eSIM?

Good Evening to One & All,May I ask you informed lot how I go about ordering an eSIM for the new sim only plan I took out with Virgin Media today? I have searched online, tried the WhatsApp service (should be good, but it’s not) and alas, no online r...

Monthly data refreshment

Hello, I have a family plan, and only one of the number had everything refreshed and topped up, I still got charged for both of them. One of the numbers was on holiday and they had no access to their data, which means they did not use any for the las...

unknowj by Joining in
  • 1 replies
  • 0 kudos

Changing O2 tariff on Ultimate Volt package

I’m on the Ultimate Volt package which includes an unlimited O2 data sim. I don’t need unlimited data and can save money by reducing my data allowance. I assume this is ok as O2 is billed separately and has its own direct debit but please confirm bef...

Shards by Joining in
  • 7 replies
  • 0 kudos

Resolved! Service barred

I had a direct debit set up to pay my phone bill but it has not been used by virgin. As a result I got behind on my phone bill and my service was recently barred. I paid the outstanding balance to unbar my account yesterday, it said my account would ...