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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 305 Views
  • 0 replies
  • 1 kudos

Resolved! Wrong email

Hi, I signed up for a mobile account with misspelled email address. I was wondering if someone could help. It really was a stupid mistake, I wrote .co.uk instead of .com, and now I can't verify my account.

Anisa1 by Joining in
  • 983 Views
  • 9 replies
  • 0 kudos

vm connect inactive or closed

I recently moved from my house and when I try to connect to my vm connect app it says inactive or closed I’ve been talking to the vm agents everyday no one’s resolving my issue what’s the point of having a Wi-Fi network which has more Reviews on inte...

Customer Services Contact

Hi @rachel barrasThanks for sending the letter through regarding the credit agreement for my daughters mobile phone. Also, many thanks for the text messages highlighting the same issue.As a communication compant perhaps you may do better if the phone...

Resolved! Credit report trashed

Just checked my credit report.i am moving abroad & needed to extend my contract by 1 month in December So virgin media have reported that I missed a payment & my credit score has dropped 110 points even though I was a so called valuable customer & th...

Rooney11 by Joining in
  • 302 Views
  • 1 replies
  • 0 kudos